Capital Roles

Citizens Bank

Office Of The Customer QA Analyst

Johnston, RI · Risk & Oversight · Posted Oct 26, 2026

Excerpt from Citizens Bank's posting

The Gen AI QC SME reviews AI-generated complaint and tagging outputs to ensure accuracy, consistency, and defensibility. They work a shared queue, apply sound judgment, document decisions and overrides, and escalate material risk when needed.

Read the full description on Citizens Bank's site (opens in a new tab)

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