Senior Director - Experience & Insight, Credit Card Customer Experience (Hybrid)
McLean, VA +1 more · Operations & Call Center · Posted Oct 29, 2026
Excerpt from Capital One's posting
Capital One is seeking a Senior Director of Experience & Insight for its global Credit Card Customer Experience organization.
Read the full description on Capital One's site (opens in a new tab)
How long this role has been open, and what it pays elsewhere
Time open, reposts at this bank, and posted pay for this role across banks, built from the nightly checks.
See the intel With research access. Choose yours.
See the research on a real role, free to read.
Going for this role? Private Counsel is career coaching: three one-hour sessions over two weeks and a fourth held for your interview, for bankers going for a specific role at a specific bank.
Similar roles
-
Executive Director, Sr. Experience Owner
USAA
$147,750 – $265,950 a year -
Executive Director, Client Experience Strategy
JPMorgan Chase
$171,000 – $265,000 a year -
Product Director, Client Experience - Payments
JPMorgan Chase
$152,000 – $285,000 a year -
Senior Director of Product Knowledge & Experience
Fiserv
-
Experience Design Executive Director - Trust & Security
JPMorgan Chase
$190,000 – $260,000 a year -
Infrastructure Platform Experience Design, Executive Director
JPMorgan Chase
$190,000 – $260,000 a year